A clear answer is a good place to start.

Jaari is the trusted presence that looks after your home when you’re away: scheduled visits to your apartment or villa, with agreed home checks, routine care, documented reports and coordination when something needs attention.

An unattended home can develop issues that go unnoticed. Regular visits help identify visible changes involving AC, humidity, water, pests, perishables and other agreed checks, giving you peace of mind while you're away.

Jaari focuses on looking after your home while you’re away through scheduled Home Care visits and agreed services. It does not offer a general rental-management, tenant-management or real-estate service.

A structured check of permitted, accessible areas covering property condition, water, AC and room-level temperature/humidity, kitchen/perishables/pests, authorized package handling, selected add-ons (such as plant watering or parked vehicle checks) and a documented report. The visit ends with a secure-exit check.

We recommend at least one visit per week. The booking flow estimates approximately weekly care and recommends the smallest available package that meets that target and remains valid through your selected end date. You may choose another eligible package. For more than 16 visits, consider Ongoing Home Care or Contact Jaari to discuss the appropriate solution.

Jaari schedules visits during your service period, generally distributing them evenly. You can discuss special requests with Jaari.

Visit duration depends on the home, agreed checks and any findings. Standard visits are planned efficiently around the agreed scope rather than a fixed time limit. Familiar repeat visits may take less time.

Jaari checks whether the AC appears operational at the agreed controls/checkpoints and records relevant observations such as temperature levels in each agreed room. This is a routine condition check, not technical diagnosis, servicing or repair.

Yes. Temperature and relative humidity are recorded at the agreed room/checkpoint locations in your Property Profile. Readings appear with their location in the detailed report, not as one value for the entire home.

Jaari checks accessible areas for visible leaks and water damage, briefly runs agreed faucets, flushes accessible toilets and observes drainage during normal use.

Jaari records the finding and location with relevant evidence, explains whether it needs attention or action, and communicates the next step. Paid work normally requires approval; urgent situations follow the agreed permissions and operating rules.

During the free Home & Access Handover, Jaari agrees and tests the access method and records relevant instructions. This may be a key, card/fob, digital access or a customer-approved building concierge/security arrangement.

Yes. Secure retention for future bookings is optional and free. Your initial preference is recorded and reconfirmed at the end of service. You may instead arrange return.

Physical access items use a non-identifying reference and are kept in a locked, access-controlled vault. Only authorized personnel can access them, and removal and return are logged.

Jaari does not lend keys informally or share access casually. Contact Jaari to agree any contractor-access arrangement. It must follow recorded authorization and custody controls.

Jaari documents what was observed, explains the proposed next step and separates any provider cost from the Jaari fee. Approval and action are recorded, and the outcome or outstanding follow-up is reported.

Jaari does not perform specialist plumbing, electrical, AC, pest-control or other technical repairs directly. Jaari can help arrange an appropriate provider; provider costs are separate.

Jaari follows the contact and escalation process. An authorized supervisor may use your recorded urgent spending limit only when you cannot be reached and delay could worsen damage.

Jaari takes safe, simple protective action within scope and contacts building management/security or emergency services where appropriate.

The booking flow recommends the smallest eligible package meeting approximately weekly care through your selected end date. You can choose another eligible package. Above 16 weekly visits, consider Ongoing Home Care — four Home Care visits per month at AED 750/month or Contact Jaari. Add-ons are separate.

Yes. An Additional Scheduled Visit is AED 200. A Priority Same-Day Visit is AED 300, specifically available 8:00 AM–6:00 PM, normally requested by 2:00 PM and subject to availability.

Yes, where operationally possible. Jaari confirms scope, quantity and incremental price, then links the addition to your booking.

Pay AED 750 at booking for the first service month (AED 870 for 5–6 bedrooms). Each later month requires a new one-time Stripe Payment Link showing the dates and total. There is no automatic renewal or card charge. If the link is not paid, the next month does not proceed. Handover is arranged after payment, normally before the first visit.

You can stop buying future months by not paying the next link. Before each paid month’s first visit, its fee and unperformed add-ons are refundable, less approved irreversible external costs and any properly chargeable failed-access attempt. After visits begin, voluntary cancellation ends at the paid month’s end without an automatic pro-rata refund; you may ask us to stop providing the service sooner. Statutory remedies remain unaffected. There is no separate pause/freeze feature.

Before the first visit, the package and unperformed add-ons are refundable; handover stays free. After visits start, unused visits are refunded at the original package rate, with unused surcharges and unperformed add-ons. Completed work, properly chargeable failed-access attempts and approved irreversible external costs may remain charged. Coordination fees depend on work materially performed. Approved refunds are initiated within five business days; bank posting may take longer. Statutory remedies remain unaffected.

Jaari makes reasonable access attempts and records the cause. A Jaari-caused failure is rescheduled free, subject to applicable refund rights. A failed-access attempt may be chargeable where you have not fulfilled an agreed access responsibility, including arranging required permissions or ensuring that occupants permit access. Any charge must reflect reasonable loss and cannot exceed the purchased visit rate including its surcharge. Unperformed add-ons are not charged, and a failed attempt is never reported as completed checks.

At most one unused customer-side visit can carry into the immediately following paid service month. You must purchase that month and use the visit within 30 days after the original month ends; late payment does not extend the deadline. Jaari-missed visits remain owed separately.

Yes. 1–4 bedrooms use standard pricing; 5–6 bedrooms add AED 30 per visit. For 7+ bedrooms, multiple separate residential structures or an obviously exceptional setup, Contact Jaari for a tailored quote before payment.

Our launch service area is Dubai, UAE.